All social enterprises are on a journey to deliver change, whether social, economic, or environmental. They therefore depend on having good performance measures to show progress and determine whether they are accomplishing their intended impact. This course will help you understand the power of performance measures, as well as how to source, select and apply the right measures for your social enterprise. It also introduces you to ways in which you can express your performance measures in monetary terms so you can convince stakeholders of your work's social and monetary value. Want to change the world but getting lost in a fog of measures, indicators and metrics? Navigate your journey with the tools provided here.
At the end of this course, learners will…
Understand and be able to explain the following key points…
- The role of performance measures as tangible signs that a social enterprise is making progress and achieving its social and financial goals
- The difference between output and outcome indicators, and why both are essential measurements
- The variety of performance indicators available, including indicators that are self-defined, indicators that are set by stakeholders, and indicators that are standardized by the organizations in your field
- The places you can find standardized performance indicators and the factors to consider when selecting appropriate indicators
- The primary ways of expressing performance measures in monetary terms, and the benefits and challenges of doing so
Be able to use the following skills, tools, processes, procedures…
- Use a template to assess the usefulness of the performance measures
- Use a template to map out the measures, indicators, and metrics already in place or which might be used
- Use a template to separate the fiscal, economic and social components of performance measures and find appropriate financial proxies
Actually do the following tasks…
- Examine existing indicator banks, consult with stakeholders, and determine the performance measures most relevant to your organization
- Determine the relevance of financial proxy measures, assessing the reliability and validity of each you consider
- Establish a manageable set of performance indicators that relate to action within your control and which are precise and credible
By completing/passing this course, you will attain the certificate Course Completion Badge
Last Updated: February 15, 2019
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