After completing this learning module, learners will have identified the current customers and products on which they will focus to optimize their financial performance and social impact.
To help achieve this learning goal, learners will…
Understand and be able to explain the following key points…
What an “A”, “B”, and “C” product or service is
What an “A”, “B”, and “C” customer is
The benefits of focusing on “A” and “B” products and customers
How to do an ABC analysis of current products, services, and customers
Actions to take after the ABC analysis
Be able to use the following skills, tools, processes, procedures…
The Financial / Impact Assessment Grid
Actually do the following tasks…
Assess the relative financial and social impact of their current customers
Assess the relative financial and social impact of their current products and services
Make decisions about the customers, products, and services on
which they will focus to build their enterprise
Identify actions to take to enhance, maintain, and grow “A” and “B” products, services, and customers, and phase out or drop “C” products, services, and customers
By completing/passing this course, you will attain the certificate Course Completion Badge
Last Updated: February 15, 2019
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