This course introduces the design thinking process of solving a problem creatively, and how to use those problem-solving techniques to get at the core of the customer problem. Additionally, design thinking gets you to think about the development of your enterprise in necessary social and environmental contexts. You will examine multiple examples of processes used to interact with the individuals impacted by the problem. You will start the process by identifying the individuals impacted, asking questions that help them understand and empathize with their situation, and organize the findings through empathy mapping. Plus, you'll be provided with tools to determine the root cause of the problem, so you can adequately define your enterprise solution, and involve your customers and beneficiaries throughout the entire design process.
Learners will be able to…
Understand and be able to explain the following key points…
The design thinking process is a non-linear, creative way to solve problems.
It is very important to define the problem before determining solutions.
The individuals impacted by the problem should influence defining the problem and the creation of a solution.
Be able to use the following skills, tools, processes, procedures…
The design thinking process: understanding, idea generation, implementation.
Identifying the individuals impacted by the problem.
Empathy mapping to understand the user.
Determining the root cause of the problem by asking questions.
Actually do the following tasks…
Identify the people with whom they should speak.
Organize their users thoughts with an empathy map.
Define their problem.
By completing/passing this course, you will attain the certificate Course Completion Badge
Last Updated: February 15, 2019
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